Our Values
The principles behind everything we do
Transparency
We are clear about what we do, what we charge, and what we cannot guarantee. Our fee covers a service — not a medication outcome. We say this plainly because patients deserve honest information.
Advocacy
Our work is on behalf of the patient, not the manufacturer or any third party. We follow up aggressively when programs are slow to respond. We appeal when appropriate. We escalate when needed.
Privacy
Health information is sensitive. We collect only what is required for your application, use it for no other purpose, and treat it with the care it deserves. We never sell patient data.
Accountability
If we cannot help you, we tell you directly. If your application is denied for a reason within our control, we address it. We back our service with a 30-day money-back guarantee.
How We Work
A three-phase operating model
Research
We identify every manufacturer program that applies to your specific medications and insurance situation.
Enroll
We prepare and submit your complete application, coordinate your physician's authorization, and submit through the correct channel.
Monitor
We track status, follow up with manufacturers proactively, coordinate delivery, and manage all refills and reauthorizations.
What We Do
Prescription assistance management
We manage the complete process of enrolling in and maintaining manufacturer patient assistance programs on behalf of qualifying patients.
- Research manufacturer assistance programs
- Prepare complete application documentation
- Coordinate physician authorization
- Submit applications to manufacturers
- Monitor and follow up on status
- Coordinate approval and delivery logistics
- Manage refills and reauthorization
What We Are Not
Important distinctions
We believe in clarity about what we are and are not.
Not a pharmacy
We do not dispense, store, or handle medications.
Not a manufacturer affiliate
We are fully independent. No financial relationship with any pharmaceutical manufacturer.
Not a government program
We are a private service. Not affiliated with Medicare, Medicaid, or any government agency.
Not a medical provider
We do not provide medical advice, prescriptions, or clinical services.
Not a guarantee
Manufacturer program approval is determined by the manufacturer. We cannot guarantee approval.
Why ProvisionRX
Five reasons patients choose professional management
Programs are complex to navigate
Each manufacturer has its own application process, income threshold calculation, required documents, and submission method. Navigating multiple programs without experience leads to delays and incomplete submissions.
Physician authorization is the most common failure point
Most applications require physician authorization. Getting a busy physician's office to prioritize and complete this paperwork — correctly — is where most self-managed applications stall.
Manufacturer follow-up requires persistence
Manufacturers do not proactively update applicants. Without active follow-up, applications can sit unresolved for months.
Reauthorization is easy to miss
Most programs require annual renewal. Patients often do not know their authorization has expired until they go to refill and are told it is no longer covered.
One denial does not mean permanent ineligibility
Many denials are administrative rather than eligibility-based. Professional advocacy can identify whether a denial is appealable and what the best path forward is.
30-Day Money-Back Guarantee
If you are unsatisfied with our service within 30 days of enrollment, we will issue a full refund. No questions asked.
Ready to stop navigating it alone?
Your application takes about 15 minutes. We handle everything from there.